As of Monday 1st June 2020 the following delivery terms apply:
· Flat UK rate of £4.99 on deliveries under £50.
· Free UK delivery on all orders of £50 and over.
· Free click & collect from the brewery. Place and pay for your order on line, and come by the brewery to pick it up yourself. Only available 9-5 on business days. Just bring proof of purchase.
· We aim to get all orders out on the same day, if received before 1pm. But, couriers do come at some random times so, if they come early, your beer will be shipped the next working day.
· Please allow two to three working days before contacting us. Breweries and couriers are very busy right now and some deliveries may be slightly delayed. We thank you for your patience.
· Free local delivery on orders of £20 and over, but only to postcodes W7, W5, W13, TW8, UB6 & UB1.
· We aim to get all orders made before 1pm out to you on the same day. But please allow one working day before contacting us.
· We aim to get orders out on weekends and bank holidays, but this service is dependent on our staffing levels. Again, please allow one working day.
· Orders with free local delivery selected outside these post codes will be cancelled and your order refunded. We will be in contact to explain. Please do not get upset, we cannot continue a small business such as ours by making a loss on orders.
From the end of March, people enjoyed free shipping on all orders over £35 and all local deliveries within 2 miles of the brewery with no minimum spend. This was because everyone was going through hard times and we wanted to do what we could to help. We were also tying out a new online shop and trying to keep our heads above water in difficult times. But things have changed and our attentions in the brewery are starting to shift, slowly, back to normal service. This means our overheads are starting to rise again as staff are starting to return to work.
So, we have decided to move our delivery terms a bit more in-line with other UK breweries and raise the minimum spend. This will only affect a small amount of customers, as most orders have been over this threshold anyway. We are sorry to the people that this does affect, but the lower threshold was becoming economically unviable.
We have changed the local delivery options, as there were a few cases of confusion as to where the 2 mile limit was. So we hope the new post code system is more clear. We also found a small amount of orders were coming in for just 2 or 3 cans or bottles. This, again, is not viable for continuing a small business and we, again, apologise for the small number of customers this will affect.